By John Jones, Fluid Power Director
John joined Hayley Group in September 2012 and has been instrumental in setting up a dedicated Hayley Fluid Power Head Office. John has over 40 years of experience in the industry covering all aspects including hydraulics, pneumatics, and filtration.
Hayley Fluid Power is the dedicated fluid power sales and technical support function within Hayley Group. The team and I pride ourselves on being a single-source fluid power technical partner for our customers, but what exactly does this mean? Here, I explore what it takes to be able to ensure we are providing our customers with a comprehensive service for all their fluid power needs.
1. Abundant and available stock
Hayley Group’s mantra of Stock, Service, People applies wholeheartedly to how we operate at Hayley Fluid Power. We work with both our world-class suppliers and customers to ensure that we maintain optimum stock levels. In fact, we hold over £2.9 million worth of stock across our extensive branch network. This translates to more than 1.3 million items available for our customers. When our customers need a product, be it a fitting, valve, hose, or anything else fluid power related, we strive to be able to supply it quickly.
2. Leading supplier relationships
Long-established in fluid power, we have developed strong relationships with leading suppliers and manufacturers in the industry. Thanks to this, we can source genuine and premium products directly from the best brands in the business, and our customers can trust us to provide quality goods at competitive rates. Trusted names we work with include; SMC, Gates, and Camozzi among others. We are the only UK National Hydac fluid care partner and have recently been appointed as a national distributor for Festo process products. Our supplier partnerships mean that we are confident in providing the latest technology and most suitable solutions every time.
3. Recognition and accreditation
We are proud members of both the British Fluid Power Distributors Association (BFPDA), and the British Valve and Actuator Association (BVAA). Being members of the BFPDA since 2012 has meant that we are able to assure our customers that we work to incredibly high standards. Our membership has also enabled us to network with hundreds, if not thousands of industry stakeholders down the years. Hayley Fluid Power is ISO9001 accredited, meaning that high quality comes as standard when you work with us, and we will always be striving to improve how we operate. We are also ISO14001 certified, which recognises that we have an effective environmental management system (EMS) in-place.
4. Continuous innovation
Having close professional partnerships with our market-leading suppliers allows us to keep up to date with all the innovation happening in our industry. We can then pass information about relevant new-to-market SKU’s or existing product developments directly onto customers. The decades of specialist experience and technical capabilities we have in the team also enables us to innovate in-house. Uniquely in our industry segment, we even hold several patents for innovation. The team use their know-how and understanding of customer need to create solutions which have real, tangible benefits. For example, by helping to reduce costs, and/or their environmental impact. Our recent groundbreaking and commercially-proven compressed air reclamation devices are a direct product of this.
5. Quality service offering
At Hayley Fluid Power, we don’t only focus on supplying high quality products optimised for individual business needs. We also provide a range of fluid power services to improve efficiency, reduce costs or consumption, and lessen environmental impact. For instance, our next-day custom hose assembly service reduces unwanted downtime by constructing and delivering parts quickly and to a high standard. Our hose assembly facility is fully accredited by the BFPA, and we are proud that they have classed ours as one of the top five facilities in the UK!
Compressed air is typically the most expensive energy source used in production facilities, so businesses need to use it effectively. Our leak detection service has helped to save users £1.5 million over the past three years, by detecting leakage and prescribing repairs. The support team won’t stop at offering replacement products either. Instead, they work alongside customers to offer the best long-term solution available.
6. Access to our experts
Our people are at the very heart of our business. The Hayley Fluid Power team has decades of experience in the industry. Technical support, including full CAD capability, is available from our 14,000 sq ft standalone Fluid Power Technical Centre in the West Midlands, and also through our 15 branch-based technical experts. We can, therefore, offer our nationwide customers comprehensive on-site support and services such as control panel installation and leak detection. Our experts can also deliver training sessions tailored to a customer’s bespoke requirements. Such sessions have helped our customers to improve their techniques and processes, saving them time and money.
Get in touch with the team today.